Service Advisor-742701
About The Position
Bill Brown Ford, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver strong customer experiences. The Service Advisor acts as a liaison between customers and the service department by scheduling appointments, reviewing service history, explaining vehicle maintenance and repairs, and providing accurate cost estimates. The role focuses on helping customers understand and approve maintenance requirements, repair orders, and estimates while contributing to dealership growth and monthly goals. The position primarily takes place in an automotive shop environment. The covered workspace may involve varying weather conditions, safety hazards, and regular loud noise. The role requires prolonged standing, regular movement and repetitive motion, and the ability to lift or carry heavy objects with an assistance device available or required as described. Employees must wear required personal protective equipment. Evening, weekend, and holiday work may be required.
Requirements
- High school diploma or equivalent, or an equivalent combination of education and experience.
- Valid driver's license.
- Good communication skills, including listening to customers and determining how to assist them.
- Ability to work effectively in a team environment.
- Knowledge of automotive systems, tools, and repair processes.
- Strong attention to detail and commitment to quality.
- Ability to use written and online technical reference materials and manuals.
- Ability to explain technical terms to a non-technical audience.
- Ability to follow quality and safety processes.
- Effective time-management and prioritization skills.
- Ability to wear required safety and health personal protective equipment, including a respirator, as directed by the equipment manufacturer.
- Ability to work evenings, weekends, and holidays as required.
- Ability to meet the physical demands of the position, including prolonged standing, regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion; lifting or carrying over 50 pounds with an assistance device required and/or frequently lifting or carrying objects weighing up to or over 35 pounds with an assistance device available as needed.
- Ability to talk and hear.
Nice To Haves
- Prior experience in a service department.
- Friendliness, enthusiasm, reliability, and a positive team-player attitude.
- Genuine interest in providing an exceptional customer experience.
- Strong work ethic and ability to work in a fast-paced, results-driven environment.
Responsibilities
- Schedule service appointments and review customers’ service histories.
- Communicate vehicle maintenance and repair information to customers.
- Provide accurate service and repair cost estimates.
- Help customers understand and approve maintenance requirements and repair orders.
- Deliver a professional, clear, accurate, and courteous customer experience.
- Work toward challenging monthly goals and contribute to dealership growth.
- Follow processes to support quality and safety.
- Prioritize work while taking direction from multiple employees.
Benefits
- Medical, dental, and vision care options.
- 401(k) savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
