Service Advisor

Blake Ford • Franklin, VA

54d • Onsite

About The Position

Blake Ford is looking for an experienced automotive Service Advisor. Previous experience is required. This position has the opportunity for huge growth potential for the person who wants to shine and set themselves apart and advance within the industry! This position is full-time with great pay and great benefits!

Requirements

• Previous customer service experience
• Strong telephone/computer skills with the ability to provide customers with product information, schedule appointments, and handle their automotive service needs
• Solid understanding of automotive service industry – mechanical knowledge
• Dependable Transportation
• Verifiable Work History
• Valid Driver’s License with clean driving record

Nice To Haves

• 1 year manufacturer experience preferred but not required
• Prior experience working with Xtime and Automate is a plus

Responsibilities

• Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Ascertains automotive problems and services by listening to customer’s description of symptoms
• Develops estimates by costing materials, supplies, and labor, calculating customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplish

Benefits

• Medical
• Dental
• Vision
• 401(k) with company match
• Paid time off/vacation
• Life Insurance
• Paid Training
• Employee vehicle purchase plans
• Health and wellness
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed