Service Advisor

Bill Cramer Chevrolet Cadillac GMC•Panama City, FL

46d•Onsite

About The Position

As a family owned and operated business, Bill Cramer Auto has been proudly serving the Panama City area for over 60 years. Bill Cramer Auto is currently looking for a Service Advisor to join our growing team. This position is commission based only, but we will bring the work to you! Our Service Departments are growing due to high customer demand, so you will have no problem having work day to day. Service Advisors can earn an above-average income. If you recognize the value in being a team player and are goal-oriented, then Bill Cramer GM would be the “Home” for you!

Requirements

Previous Service Advisor experience, preferred
A team player who is focused on providing exemplary customer service
Basic mechanical understanding of an automobile
Strong organizational skills and detail oriented
Positive and outgoing personality with high energy
Confidence and persistence
Upbeat positive attitude
Strong work ethic
Valid driver’s license with a clean driving record
All applicants must submit to and pass pre-employment testing to include a background check, drug screening and MVR.

Responsibilities

Initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.