Service Advisor

Carter Machinery Careers•Waldorf, MD

27d•Onsite

About The Position

The Service Advisor communicates with internal and external customers to gather information about equipment issues and provide repair-status updates while repairs are in progress. The role opens and processes work orders efficiently and promptly, documenting customer requests and complaints thoroughly to support technician understanding and customer satisfaction. The Service Advisor promotes a positive customer experience and upholds Carter Machinery’s Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way. The position is based in Waldorf, Maryland, and has a starting compensation range of $64,000–$83,000 per year. Candidates must be able to work any shift.

Requirements

Proficiency with Microsoft Office products.
Excellent customer service skills and ability to deal with stressful situations.
Strong oral and written communication skills.
Ability to effectively multitask.
Attention to detail.
Ability to work any shift.
Minimum two years of service-related experience with heavy equipment exposure.
High school diploma or equivalent.
Ability to sit and talk or hear.
Frequently stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.
Occasionally lift and/or move up to 20 pounds.
Close vision, distance vision, and ability to adjust focus.

Nice To Haves

Working knowledge of the function and repair of heavy construction equipment.

Responsibilities

Communicate with internal and external customers to gather information about equipment issues.
Provide repair-status updates to customers while repairs are in progress.
Open and process work orders efficiently and in a timely manner.
Document customer requests and complaints thoroughly to ensure technician understanding and customer satisfaction.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence, and Teamwork by embracing The Carter Way.