Service Advisor

Hendrick•Charleston, SC

14d•Onsite

About The Position

The Service Advisor sells, identifies, and documents service, maintenance, and repair work for customers and schedules the work to be performed. The role works with customers and technicians to identify required maintenance, advises customers about necessary and recommended services, offers additional services and repairs, prepares and explains estimates, and schedules appointments. The position has no direct supervisory responsibilities and is generally performed in the service area, where it involves frequent interaction with customers, technicians, the service manager, and dealership employees. Responsibilities may include road-testing and inspecting customer vehicles and moving around the Service Department to relay information. Regular and predictable attendance is required; scheduled shifts may include evenings, weekends, and holidays. The employee must follow company policies, safety rules, safeguards, and core values, and may be assigned other duties. Hendrick is an equal opportunity employer and encourages applications from minorities, women, veterans, and individuals with disabilities.

Requirements

Previous experience in the automotive or customer service industries.
Working knowledge of vehicle mechanical operations.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills with Microsoft Office products.
Ability to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to present information effectively in one-on-one and small-group situations.
Basic arithmetic ability, including addition, subtraction, multiplication, and division.
Ability to use common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services and offer additional services and repairs.
Calculate replacement-parts and labor costs and estimate mechanical, electrical, and other repairs.
Enter itemized estimates on service orders and explain them to customers.
Schedule service appointments.
Meet dealership standards for repair and order production.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Record all hours worked accurately in the company timekeeping system.
Follow Safeguards rules and regulations, Company policies and procedures, and applicable safety rules.
Demonstrate the Company’s Core Values.
Perform other duties as assigned.