Service Advisor

C. Harper Auto Group • Belle Vernon, PA

26d

About The Position

C. Harper Auto Group is seeking experienced Service Advisors to work across multiple locations. In this customer-facing role, you will connect customers with the service department and guide them through the service process, from understanding their vehicle’s needs to providing updates and addressing questions. The role also includes promoting additional services and retail promotions, supporting technicians, and helping maintain quality and consistent procedures.

C. Harper Auto Group is a family-owned business with over 41 years of success, representing Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. The company describes its environment as supportive and family-oriented, grounded in honesty, integrity, loyalty, and charity. It offers opportunities for career advancement and professional development. C. Harper Auto Group is an equal opportunity employer committed to a workplace free from discrimination and harassment.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and clean driving record.
• Completion of training in service advisor skills, customer satisfaction, and quality control.
• Proven experience as an Automotive Service Advisor and a deep understanding of automotive service processes.
• Fluent in English, with strong written and verbal communication skills.
• Proficiency with computers and business machines, and effective multitasking abilities.
• Strong customer-service orientation and ability to build long-term relationships.
• Strong organizational skills and attention to detail.
• Ability to think critically and solve problems in a fast-paced environment.

Responsibilities

• Engage with customers to understand their vehicle service needs and provide expert advice.
• Build customer relationships by delivering exceptional service and addressing concerns.
• Oversee quality control to ensure repairs and services meet high standards.
• Provide customers with regular updates on service progress and answer their questions.
• Promote additional services and retail promotions to maximize sales.
• Supervise technicians, manage time efficiently, order parts accurately, and ensure timely job completion.
• Help develop and document standard operating procedures to improve service consistency.
• Uphold the company’s standards for ethical business practices and professionalism.

Benefits

• Competitive salaried pay and commission structures.
• Medical, dental, and vision insurance, including a medical plan option available at no cost to employees.
• 401(k) plan with an annual company contribution.
• Pro-rated paid time off available starting on the 91st day.
• Short-term disability insurance at no cost, with additional options available through Aflac and American Fidelity.
• Company-paid life insurance coverage, with buy-up options available.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED