Service Advisor

Benna Ford Superior•City of Superior, WI

14d

About The Position

Benna Auto Center, LLC is seeking a Ford Service Advisor to communicate directly with guests about vehicle repairs and maintenance and work with technicians to identify solutions that best suit each vehicle’s needs. The role contributes to the company’s standards of service and operational efficiency. The position requires customer service, organization, problem-solving, and the ability to work in a fast-paced team environment.

Requirements

Ability to problem-solve quickly.
Exceptional customer satisfaction skills.
Strong organizational skills.
Positive and energetic personality.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.
Ability to lift 50 pounds and work on your feet for extended periods.
Ability to work in a fast-paced environment and as part of a team.
Ability to perform well under stress and handle very difficult customers.
High school diploma or equivalent.

Nice To Haves

Previous experience at a Ford dealership.
Past experience as a service advisor, assistant lane manager, or service consultant.
Knowledge of automobiles.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare complete and accurate labor and parts cost estimates.
Establish follow-up times.
Monitor each vehicle’s progress throughout the day and frequently update customers.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.