Service Advisor

Lithia & Driveway•Troy, MI

19d

About The Position

Jaguar Land Rover Troy is hiring a Service Advisor to serve as the communicator and liaison between customers and technicians. The role involves preparing accurate and profitable repair orders, developing repair estimates, presenting inspection results, coordinating timelines and approvals, and delivering a strong customer experience while meeting customer-pay labor, gross performance, customer satisfaction, retention, and revenue goals. The position is part of Lithia & Driveway, a nationwide automotive retailer with more than 300 dealerships representing over 30 manufacturers in 25 states.

Requirements

At least 2 years of Service Advisor experience in a private, franchise, or dealership setting.
Be a team player who prioritizes customer experience and satisfaction.
Be process-driven and detail-oriented, with strong accountability and a sense of urgency.
Solid automotive service knowledge.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.

Nice To Haves

Technician background.

Responsibilities

Serve as the communicator and liaison between customers and technicians.
Develop estimates by costing materials, supplies, and labor, and calculate customer payments, including deductibles.
Write accurate, profitable, and complete repair orders based on customer needs and technician recommendations.
Present inspection results confidently to close work, build value, and maximize customer-pay work.
Drive strong customer-pay labor per repair order and gross performance.
Control timelines, approvals, and customer expectations.
Maintain exceptional customer satisfaction (CSI), retention, and revenue metrics.