Service Advisor

Cirrus Aircraft • McKinney, TX

23d

About The Position

The Service Advisor is the primary interface between customers of the Factory Service Center and facilities operations. The role maintains the accuracy and continued upkeep of the facility maintenance schedule, evaluates demand against facility capacity, and coordinates scheduling to meet owner expectations and operational objectives. The Service Advisor builds work packages, including labor and required parts, based on the type of service performed, and serves as the main contact for communications about scheduled and in-process maintenance events.

Requirements

• Bachelor’s degree in Aviation Management or Aviation Maintenance Technologies and 2–4 years of experience in aviation maintenance; or six years of combined experience in scheduling or aircraft maintenance.
• Knowledge of aircraft systems, maintenance practices, inspection programs, and Federal Aviation Regulations.
• Demonstrated strong customer service skills.
• Demonstrated strong written and verbal communication skills.
• Ability to prioritize multiple objectives, meet deadlines, and balance multiple projects and assignments.
• Strong working knowledge of Microsoft Office Suite products.

Nice To Haves

• 2–4 years of prior planning or scheduling experience in a variable-demand, fixed-capacity environment.
• Project Management Professional certification.
• Airframe & Powerplant license.

Responsibilities

• Serve as the primary customer contact for scheduling aircraft maintenance, modifications, and service bulletin/letter compliance, including airframe, avionics, and engines.
• Coordinate with the parts department to pre-order known required parts and service bulletin kits.
• Obtain warranty and/or customer approvals before work is performed.
• Escalate conditions or situations that may affect the schedule or workflow.
• Balance shop capacity against demand at the facility and maintenance-bay levels.
• Pre-arrange outside services with suppliers as needed to meet scheduled return-to-service targets.
• Develop and provide cost estimates and invoices, offer optional service bulletins, and collect partial and final payments.
• Use the Cirrus reference system to retrieve information such as labor hours and parts costs for frequently quoted services, bulletins, and modifications.
• Stay current on inspection requirements, parts-price changes, warranty status, FAR revisions, and other information that may affect quotes or customer downtime.
• Research aircraft maintenance histories, customer requests, service bulletins, airworthiness directives, and provide schedule options with lead times and downtime details. This includes customer and demonstration aircraft.
• Maintain a weekly maintenance schedule with a minimum two-week window.
• Attend daily and weekly crew chief/supervisory meetings prepared to discuss arranged services, parts and kit availability, and factors affecting customer due-out schedules.
• Provide resource and scheduling input for special projects, including modifications and engineering issues.
• Understand maintenance task requirements that may affect a work scope or the service center’s ability to work on a scheduled aircraft.
• Ensure customers understand maintenance costs before service and obtain work-scope approval, deposits, and/or payment before aircraft departure.
• Support coordination and planning of scheduled aircraft maintenance visits.
• Maintain knowledge of established maintenance programs, proposal and sales processes, scheduling and capacity planning, factors affecting aircraft visit duration, and aircraft work-package details.

Benefits

• Medical, vision, and dental coverage, with additional dependent coverage options.
• Employer-paid group term life insurance and short- and long-term disability insurance.
• Flexible Spending Account and Health Savings Account offerings, including company contributions to an HSA.
• Calm Health, Employee Assistance Program, and wellness incentives through the medical provider.
• 401(k) plan with dollar-for-dollar matching up to 5% after 90 days and 100% vesting after one year of service.
• PTO plans starting at 100 accrued hours within the first year.
• Paid holidays.
• Two weeks of paid parental leave.
• Paid funeral leave and jury duty time.
• Tuition reimbursement program and professional growth opportunities.
• Cirrus Store, partner, and marketplace discounts.
• Company and employee clubs at various locations.
• Sign-on bonus.

What This Job Offers

• Job Type: Full-time