Service Advisor

L B Smith Ford•Lemoyne, PA

41d•Onsite

About The Position

L.B. Smith Ford, a fourth-generation, locally-owned business in Lemoyne and Camp Hill, Pennsylvania, is seeking an experienced Service Advisor to join their family-oriented team. This role focuses on automotive maintenance services, with a particular emphasis on tire sales. The company prides itself on providing an excellent employee experience, fostering a comfortable and relaxed atmosphere where employees are valued. They offer factory-driven technical training and a clear career path for advancement within the dealer network. This is an ideal opportunity for individuals with prior automotive retail experience who enjoy public interaction.

Requirements

Strong customer service skills, focused on quality and satisfaction.
Strong communication skills, both verbal and written.
Thorough understanding of tire and automotive repair market.
Dependability.
Ability to work independently and effectively manage a team of certified technicians.
Availability to work some Saturdays.
Valid state driver's license.
High school diploma or equivalent.

Nice To Haves

Prior automotive retail experience
Enjoys working with the public

Responsibilities

Greets customers in person and over the phone.
Ensures vehicle inspections are completed thoroughly and accurately.
Completes repair orders by documenting symptoms, problems, and causes discovered; as well as repairs and services required.
Communicates the results of the inspection process with the customer.
Support and motivate the Service Technician Staff.