Service Advisor

Allegiance Trucks • North Haven, CT

15d • $20 - $30

About The Position

Allegiance Trucks is hiring a Service Advisor to manage shop workflow and scheduling, communicate with customers about service changes and delivery times, coordinate parts availability with the service team, and monitor repair progress. The role also includes preparing and reviewing repair orders, handling telephone inquiries about incoming and in-progress work, and assisting with other projects as needed.

Allegiance Trucks is a growing truck dealership group representing International, Hino, Isuzu, and Ford. The company describes itself as a veteran-friendly, equal opportunity employer and offers training and opportunities for career growth and advancement. Employment may be contingent on an acceptable job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

Requirements

• High school diploma or GED.
• Highly organized and detail oriented.
• Customer focused.
• Ability to solve complex problems.
• Computer savvy.

Nice To Haves

• Familiarity with auto and trucking.

Responsibilities

• Manage and oversee the shop's workflow and schedule.
• Call customers to advise them about service changes or delivery times.
• Coordinate with the service team about parts ordering and ensure parts are available when needed.
• Prepare repair orders by describing symptoms, problems, causes discovered, and required repairs and services.
• Check on the progress of repairs throughout the day.
• Handle telephone inquiries regarding inbound work and work in process.
• Review repair orders to ensure that work is completed.
• Assist with other projects as needed.

Benefits

• Competitive starting pay.
• Medical, dental, and vision plans.
• Complimentary life insurance policy and several other voluntary coverage options.
• Generous paid time off, including vacation, sick time, and floating holidays.
• 401(k) with company match.
• Additional training and support for continued advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED