US - Service Advisor
Kaizen Automotive Group•Chula Vista, CA
About The Position
The Service Advisor is the primary liaison between customers and the dealership’s Service Department. The role involves understanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensure timely, high-quality repairs aligned with OEM standards. The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast-paced automotive environment.
Requirements
- Previous experience in an automotive service or customer service role.
- Strong understanding of vehicle maintenance and repair terminology.
- Excellent communication, customer service, and relationship-building skills.
- Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
- Proficiency with dealership management systems (DMS) and OEM service platforms.
- Strong organizational skills and high attention to detail.
- Valid driver’s license and clean driving record.
- Must pass a pre-employment background check and drug screen.
Nice To Haves
- Dealership experience preferred.
- CDK experience is an asset.
- Automotive- or business-related education or certification is an asset.
Responsibilities
- Greet customers promptly and professionally, and clearly document service concerns and vehicle information.
- Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
- Communicate recommended services, pricing, and timelines transparently and clearly.
- Coordinate with technicians to support accurate diagnoses, timely repairs, and proper documentation.
- Provide regular customer updates and maintain communication throughout the service process.
- Review completed work, verify quality, and ensure customer satisfaction before vehicle delivery.
- Handle customer questions, concerns, and follow-up needs to support long-term relationships.
- Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
- Maintain accurate records, reports, and documentation within DMS and OEM systems.
- Support a clean, organized, and safety-focused service environment.
- Perform other duties as assigned by leadership.
Benefits
- Competitive compensation
- Medical coverage
- Dental coverage
- Vision coverage
- 401K plan
- Paid time off
- Life insurance
- Disability insurance
- Employee and family assistance programs
- Vehicle purchase and service discounts
- Paid professional development
- Company-wide appreciation events
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
