Service Advisor

Regional International - Rochester/Henrietta•Henrietta, TX

13d

About The Position

Regional International is seeking a Service Advisor to manage the intake and flow of incoming service work, communicate with customers, and coordinate with internal departments. The role involves gathering and documenting vehicle and customer information, preparing repair orders, explaining service work and charges, and keeping customers informed about repair progress. The Service Advisor must understand warranty guidelines and approval processes, keep current on warranty policies and product changes, and use ISIS during write-up. The position also includes ensuring vehicles, keys, and parking arrangements are handled appropriately.

Requirements

At least 5 years of technical and/or supervisory experience in the medium- or heavy-duty truck industry.
Strong product and technical knowledge.
Team-oriented, with a strong commitment to customer service.
Self-motivated, with good written and verbal communication skills.
Professional conduct.
Ability to work other shifts to cover sick days or vacation relief.
Good organizational skills.
Working knowledge of International and supplier/vendor warranty policies.
Valid Class A Commercial Driver's License.
Knowledge of service maintenance requirements, such as oil-change intervals, axle-lubricant changes, and required adjustments.

Nice To Haves

Knowledge of Microsoft programs and applications.

Responsibilities

Manage the receipt and flow of incoming work and communicate with customers and internal departments.
Greet customers promptly and courteously and obtain the vehicle and customer information needed for repairs, customer contact, and invoicing.
Accurately and clearly document vehicle issues, customer concerns, and maintenance requirements.
Obtain the customer's signature on the repair order and provide the customer with a copy.
Understand, communicate, and evaluate vendor and International warranty guidelines, approval processes, and policies during write-up and repairs.
Establish the customer's method of payment and determine purchase order and estimate requirements when the repair order is written.
Track repair progress and contact customers with status changes or revised promised completion times when needed.
Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
Explain completed work and charges to customers.
Stay current on warranty policies and product changes.
Use ISIS during the write-up process.