Experienced Service Advisor

Lithia & Driveway•Honolulu, HI

28d•$5,500 - $13,000•Onsite

About The Position

We are seeking an experienced Service Advisor to join our team at Honolulu Buick GMC Cadillac. This performance-driven role is responsible for managing customer service interactions within the service department, from initial contact to vehicle delivery. The ideal candidate will have a strong understanding of automotive services, excellent communication skills, and experience with dealership operations.

Requirements

Dealership Service Advisor Experience, 5+ years
Automotive Knowledge, 5+ years
Typing – ability to type efficiently in order to enter repair orders.
Mathematics – calculating service costs and counting change.
Experience with CDK, 2+ years
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.

Nice To Haves

General Motors experience preferred but not required

Responsibilities

Answer incoming telephone calls in a friendly and professional manner.
Follow the Initial Customer Contact (ICC) process.
Greet customers in a friendly and professional manner.
Identify, confirm, and offer resolution to customer concerns.
Communicate to the customer what needs to be done, the cost, and the estimated completion time.
Assess customer needs by conducting a vehicle walk around.
Obtain customer agreement for service needs.
Offer a multi-point inspection.
Write accurate repair orders using the ADP system.
Follow the Interim Customer Contact (ICC2) process.
Provide accurate estimates that support the upfront pricing guarantee.
Obtain approval to review findings of the multi-point inspection and associated prices.
Obtain approval to proceed with Additional Service Requests.
Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods.
Communicate with technicians to gain a clear understanding of services required and/or performed.
Follow up with customers during repair/servicing of their vehicle to keep them informed of the status.
Receive and process cash or credit card payments for all services performed.
Upon completion of service, promptly and professionally deliver the vehicle to the customer.
Ensure the Sales 2 Service process is thoroughly completed by welcoming the customer and explaining what will be provided.