Service Advisor
Cronin Ford•Harrison, OH
•Onsite
About The Position
As a Service Advisor, you will own our customer’s experience in the service department. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service.
Requirements
- High School Diploma or equivalent.
- Accredited training in service advisor skills, customer satisfaction and quality control.
- Automotive service advisor experience.
- Ability to concentrate and accomplish tasks despite interruptions.
- Ability to perform a variety of tasks simultaneously.
- Must be willing to submit to a background check & drug screen
Responsibilities
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Increase customer satisfaction by building customer relations.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Increase profitability by maximizing sales & execute retail promotions.
- Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
- Oversee and participate in quality control.
- Participate in the development and documentation of Standard Operating Procedures as appropriate.
Benefits
- Health/Dental/Vision Insurance
- 401K with Percentage Match
- Paid Time Off
- Continued Factory Paid Training
- Employee Purchase Plan
- 5 Day Work Week
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
