Service Advisor

Servco • Kailua, HI

14d

About The Position

At Servco Toyota Kona, the Service Advisor welcomes customers and serves as their primary point of contact to help ensure their dealership service experience is pleasurable and their vehicle service needs are completed efficiently and on time. The advisor acts as a liaison between customers and technicians, explains recommended work, provides estimates, monitors repairs, and keeps customers informed. The position offers a guaranteed base salary and a competitive incentive program, with additional compensation for strong customer service scores.

Requirements

• High school graduate or equivalent.
• At least one year of sales or customer service experience.
• General mechanical knowledge gained through work experience or education.
• Strong communication and customer relations skills.
• Strong attention to detail.
• Ability to multitask and meet deadlines.
• Valid driver’s license and strong driving record.

Nice To Haves

• Auto dealership service writing experience.

Responsibilities

• Welcome customers and determine which vehicle services are needed.
• Act as a liaison between technicians and customers, explaining the work that needs to be completed.
• Review customer vehicle records and visually inspect vehicles to assess whether additional services are needed.
• Provide accurate cost and time estimates and obtain customer approval.
• Monitor vehicle service and repair status and keep customers informed.
• Book and close repair orders in a timely manner.
• Arrange customer loaner vehicles when needed.
• Follow up on back-ordered parts and contact customers to schedule return appointments.
• Verify that all customer-requested work has been completed and payment has been made before returning the vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED