Service Advisor

Bidleman Ford•Auburn, NY

61d•Onsite

About The Position

Experienced Automotive Service Advisor / Service Writer Bidleman Ford is looking for an experienced Automotive Service Advisor / Service Writer who wants more than just another job. We are building a growing, technology-forward dealership with a strong focus on customer care, consistent processes, employee development and a positive team culture. We are looking for someone who is motivated to succeed, comfortable using technology, able to follow established processes and interested in growing with the company. This position offers the opportunity to advance within Bidleman Ford or pursue future opportunities across the Bidleman Auto Group. At Bidleman Ford, we are intentionally building a culture where employees help one another, understand the value of every person and department, and work together to provide an exceptional experience for our customers. We believe accountability and teamwork belong together: everyone has individual responsibilities, but nobody succeeds alone.

Requirements

Previous automotive Service Advisor or Service Writer experience is required
Strong customer-service, communication and relationship-building skills
Proven ability to recommend and sell necessary maintenance and repair services
Comfortable using dealership software and learning new technology
Strong organization, time-management and follow-through skills
Ability to manage multiple customers and repair orders in a fast-paced environment
Willingness to follow established processes and accept coaching
Dependable, accountable and motivated to produce results
Positive, team-first approach to working with customers, technicians and coworkers
Valid driver’s license with an acceptable driving record

Nice To Haves

Ford dealership or manufacturer experience
Previous experience with Dealertrack or Xtime
Familiarity with dealership CSI standards
Experience managing warranty, maintenance and customer-pay repair orders

Responsibilities

Serve as the primary point of contact for customers throughout the service process
Listen carefully to customer concerns and document vehicle symptoms accurately
Schedule and manage service appointments using Xtime
Create and maintain accurate repair orders in Dealertrack
Review vehicle history and recommend appropriate maintenance and repairs
Explain service recommendations, estimates and completed work clearly and professionally
Maintain consistent communication with customers regarding vehicle status, timelines and changes
Work closely with technicians, parts personnel and management to keep work moving efficiently
Monitor open repair orders and take ownership of necessary follow-up
Support customer retention through timely, professional communication
Use current and emerging technology to improve efficiency and the customer experience
Follow dealership processes while identifying opportunities to make the experience better
Help maintain strong customer-satisfaction and CSI results
Contribute positively to a team in which employees support and respect one another