Service Advisor
About The Position
The Service Advisor greets customers, listens to their needs, gathers customer and vehicle information, and schedules service appointments. The role may include arranging loaner cars and verifying insurance before maintenance is scheduled. The Service Advisor identifies and documents vehicle symptoms, recommends maintenance based on vehicle age, mileage, and history, prepares accurate labor and parts estimates, and keeps customers informed about repair progress. The position also involves reviewing final invoices against completed work and explaining repairs and charges to customers. The employer describes its workplace as committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.
Requirements
- Minimum of 1 year in a service department.
- Knowledge of automobiles and ability to identify problems quickly.
- Proven record of achieving exceptional customer satisfaction.
- Past experience as a service advisor, assistant lane manager, or service consultant.
- Ability to learn new technology, programs, and repair and service procedures and specifications.
- Basic computer skills.
- Ability to work in a fast-paced environment.
- Ability to lift 50 pounds and work on one's feet for extended periods.
- Energetic personality and positive, friendly attitude.
- Desire for a long-term career with a growing organization.
- Personal and professional integrity.
- High school diploma or equivalent.
Nice To Haves
- Previous experience at a Ford dealership.
Responsibilities
- Greet customers promptly in the service lane.
- Obtain customer and vehicle information.
- Clearly report vehicle symptoms as described by the customer.
- Determine and recommend maintenance based on the vehicle's age, mileage, and history.
- Prepare complete and accurate estimates for labor and parts.
- Establish a follow-up time.
- Monitor each vehicle's progress throughout the day and update customers frequently or daily.
- Verify that the final invoice reconciles with the work performed on the repair order.
- Explain completed work and charges to customers.
- Schedule appointments as needed.
- Arrange loaner cars and verify insurance before maintenance is scheduled, as needed.
Benefits
- Competitive pay with bonuses
- Flexible working hours
- Health insurance
- PTO and sick leave
- 401(k)
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
