Service Advisor
About The Position
Kendall Auto Group is seeking a Service Advisor to join their Service team at Kendall Ford Lincoln of Anchorage. This role involves being the primary contact for customers in the service department, aiming to build lifelong service relationships. The position operates in a fast-paced environment and requires individuals with strong customer service, time management, work ethic, and communication skills. The ability to make recommendations and prioritize repairs is crucial. The role includes interfacing with customers, technicians, and salespersons to sell vehicle repairs and maintenance, ensuring work is performed correctly, researching vehicle history, maintaining customer information, and communicating via phone, email, and chat. Scheduling service appointments is also a key duty.
Requirements
- High level customer service experience
- Demonstrated time management skills
- Strong work ethics
- Strong communication skills
- Ability to make recommendations and prioritize items in order of importance for customers
- Valid driver's license
- Good driving record
Nice To Haves
- Knowledge of automobile repair and maintenance
- 2 years of service writing experience
Responsibilities
- Interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance
- Verifying work was properly performed and diagnosed
- Researching vehicle history to make educated recommendations
- Inputting and maintaining customer information
- Completing work tasks in an efficient and organized manner
- Using telephone, email, and chat systems to communicate with customers
- Scheduling service appointments
Benefits
- Competitive pay plan with no cap on earnings
- Substantial bonus program
- Career path development opportunities
- Competitive paid time off and paid personal leave
- Shop Manager on-site for assistance
- Fair dispatching and teamwork environment
- Large loyal customer base
- Experienced and loyal service technicians
- Clean/Safe shop with the equipment needed
- Discounts on parts, service and vehicle purchases for you and your immediate family
- Medical, Dental and Vision insurance
- Paid Life insurance
- 401(k) plan with Fidelity
- Accident and Illness supplemental plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
