Service Advisor

Mercedes-Benz of San Francisco•San Francisco, CA

13d•Onsite

About The Position

Mercedes-Benz of San Francisco has been in the automotive industry for over 60 years, proudly serving the San Francisco Bay Area with a brand recognized for high quality, reliability, luxury, and value. The Service Advisor serves as the liaison between the customer and technician, ensuring clear communication regarding customer needs and recommended services. This role involves preparing repair orders, providing accurate cost estimates, and securing client authorization for work. Knowledge of Tekion is a plus.

Requirements

High School Diploma or Equivalent.
Minimum of 2 year Experience in Customer Service Position.
Automotive Knowledge Required.
Quality Focus, Productivity, and Product Solving.
Strong Teamwork, Communication Skills and multitasking.
Out-going personality with experience at developing relationships.
Can work in a fast-pace environment, organized and can manage time efficiently.
Must have valid driver's license.

Nice To Haves

Knowledge of Tekion a plus

Responsibilities

Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into service database system.
Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.