Service Advisor

Swickard Anchorage PAV, LLC d/b/a Porsche Audi Volkswagen of Anchorage • Anchorage, AK

34d • $50,000 - $120,000 • Onsite

About The Position

Porsche Audi Volkswagen of Anchorage is seeking a Service Advisor to join their Volkswagen service drive. This role involves serving as the primary point of contact for Volkswagen service guests, managing the process from write-up to delivery. The Service Advisor will translate technical repair information into clear communication, build estimates, coordinate with technicians and parts departments, identify additional service recommendations, and ensure a consistent, professional pickup and delivery experience. The position requires maintaining accurate records and upholding documentation standards, representing the dealership's hospitality standard in all guest interactions.

Requirements

• Clear, composed communicator -- able to explain service needs in plain language and follow through without gaps
• Organized and accurate under the pace of a busy multi-brand service operation
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Comfortable learning DMS platforms and VW service processes -- we'll train you from day one
• Valid driver's license with a clean driving record
• A hospitality mindset -- in Anchorage, the people you serve are your neighbors, and they remember how you treated them

Nice To Haves

• Service advisor experience preferred -- not required. Hospitality, sales, retail, or other guest-facing backgrounds are strongly encouraged to apply
• Volkswagen or European brand experience a strong plus -- familiarity with VW service processes and systems is an advantage we'll build on

Responsibilities

• Serve as the primary point of contact for Volkswagen service guests -- from write-up through delivery -- with a standard that reflects the brand and the store
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Porsche Audi Volkswagen of Anchorage and Swickard's hospitality standard in every guest interaction

Benefits

• OTE of $50,000 - $120,000+ annually
• Paid Volkswagen manufacturer and product training -- we'll build your brand knowledge from the ground up
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• 401(k) plan
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed