Service Advisor

Rexco Equipment, Inc•Cedar Rapids, IA

22d•Onsite

About The Position

Rexco is hiring a full-time, onsite Service Advisor for its Cedar Rapids, Iowa team. The Service Advisor serves as the primary contact between customers and the service shop when equipment needs repair. The role involves explaining equipment problems, preparing estimates and quotes, coordinating technicians and work orders, and arranging equipment pickup and delivery. The position also includes customer follow-up, recommending additional repairs, sharing service promotions, and forecasting service sales during weekly Branch Huddles. Rexco is employee-owned and uses open-book management; the position offers bonus potential and visibility into how work affects company performance. Training is available for the right candidate. Employment is contingent on passing a pre-employment drug screen and background check.

Requirements

Strong customer service skills, including comfort sharing both good news and bad news.
Organization and ability to manage several jobs at once.
Ability to build good working relationships with technicians and coworkers.
Comfort working in multiple computer systems, including Excel and Outlook.
High school diploma or GED.
Passing a pre-employment drug screen and background check is required.

Nice To Haves

1–2 years of service, parts, or equipment experience; this experience is a plus but is not required.

Responsibilities

Gather details about equipment problems, build estimates, and send quotes with photos by text or email through Modern; follow up by phone.
Schedule technicians, track work order progress, and coordinate equipment pickup and delivery.
Follow up with customers, recommend additional repairs, and share service promotions.
Forecast service sales at weekly Branch Huddles.
Help maintain shop efficiency and revenue through day-to-day decisions.