Service Advisor

Penske Automotive Group•Washington Township, NJ

19d•$60,000 - $100,000•Onsite

About The Position

Hyundai of Turnersville, a Penske Automotive Group dealership, is seeking an automotive Service Advisor to deliver extraordinary customer experiences. The Service Advisor serves as the liaison between customers and the service department, scheduling appointments, reviewing service history, communicating vehicle maintenance and repair information, and providing accurate cost estimates. The role focuses on helping customers understand and approve maintenance requirements, repair orders, and estimates while contributing to dealership growth and meeting monthly goals. The position primarily works in an automotive shop environment. The covered workspace may be subject to heat, cold, loud noise, and safety hazards. The role requires prolonged standing and regular physical activity, including pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion. Employees must be able to wear required personal protective equipment. Evening, weekend, and holiday work may be required. Expected annual pay is $60,000–$100,000. The employer describes a comprehensive benefits program, training and career-growth opportunities, and a values-driven culture. The hiring process typically includes a phone interview, in-person interviews, background and reference checks, driving-record review, and a drug screen.

Requirements

High school diploma or equivalent, or an equivalent combination of education and experience.
Valid driver's license.
Knowledge of automotive systems, tools, and repair processes.
Good communication skills, including listening to customers and determining how to assist them.
Ability to explain technical terms to a non-technical audience.
Ability to use technical reference materials and manuals in written and online formats.
Ability to work well in a team environment and take direction from multiple employees.
Strong attention to detail and commitment to quality.
Effective time-management and prioritization skills.
Ability to follow processes that ensure quality and safety.
Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the manufacturer.
Ability to perform the described physical activities, including prolonged standing and regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion.
Ability to lift over 50 pounds with an assistance device, and/or frequently lift or carry objects weighing up to or over 35 pounds with an assistance device available as needed.
Ability to talk and hear.

Nice To Haves

Prior experience in a service department.

Responsibilities

Serve as the liaison between customers and the service department.
Schedule service appointments and review customer vehicle service histories.
Communicate vehicle maintenance and repair information to customers.
Provide accurate cost estimates and help customers understand and approve maintenance requirements, repair orders, and estimates.
Deliver a professional, clear, accurate, and courteous customer experience throughout the service process.
Pursue dealership and career growth by meeting challenging monthly goals.
Follow processes that support quality and safety.
Prioritize work and coordinate with multiple employees as needed.