Service Advisor

Colonial Chevrolet of Acton•Acton, MA

84d•Onsite

About The Position

Colonial Chevrolet of Acton is looking for an energetic, outgoing, and customer-focused Automotive Service Advisor to join our team. We are looking for a true people person who enjoys building relationships, works well as part of a team, and is committed to giving every customer an exceptional service experience. The ideal candidate will be professional, organized, dependable, and capable of handling a busy service drive while maintaining a positive attitude.

Requirements

Previous automotive service advisor or dealership experience preferred
Strong customer-service, communication, and relationship-building skills
Energetic, outgoing, and professional personality
A team-oriented attitude and willingness to assist others
Ability to provide an excellent customer experience in a fast-paced environment
Strong organizational skills and attention to detail
Ability to manage multiple customers and repair orders simultaneously
Ability to explain automotive repairs and maintenance clearly
Sales ability with a customer-first, consultative approach
Comfortable using computers, dealership management systems, email, and text messaging
Ability to handle customer concerns calmly and professionally
Dependable attendance and punctuality
Valid driver’s license with an acceptable driving record
High school diploma or equivalent
Ability to pass any required pre-employment screening

Responsibilities

Greet customers promptly and professionally upon arrival
Listen carefully to customers and accurately document their vehicle concerns
Prepare complete and accurate repair orders
Review vehicle service history and recommend necessary maintenance
Explain recommended repairs and maintenance in clear, understandable terms
Provide customers with accurate cost estimates and expected completion times
Obtain customer authorization before beginning additional repairs
Maintain regular communication with customers throughout the repair process
Provide timely updates regarding repair status, costs, and completion times
Work closely with technicians, dispatchers, parts employees, and service management
Review technician inspection results and communicate recommendations to customers
Monitor repairs to help ensure work is completed accurately and on time
Coordinate warranty, recall, maintenance, and customer-pay repairs
Arrange transportation, shuttle service, rental vehicles, or loaner vehicles when applicable
Contact customers regarding declined services and future maintenance needs
Review completed repair orders for accuracy before customer delivery
Explain completed repairs, warranty coverage, and final charges
Process payments and properly close repair orders
Follow up with customers to ensure satisfaction with their service experience
Help maintain strong customer satisfaction and manufacturer survey scores
Address customer questions or concerns professionally and work toward a timely resolution
Maintain an organized, clean, and welcoming service-drive environment
Follow all dealership, manufacturer, warranty, and safety procedures
Protect customer information and dealership records
Assist other service advisors and departments when needed
Perform additional duties assigned by the Service Manager or General Manager