Service Advisor
About The Position
Modesto Toyota is seeking a motivated, customer-focused Service Advisor to assist customers with vehicle maintenance and repair needs. The Service Advisor is the main point of contact between customers and Service Technicians, helping customers understand recommended repairs, maintenance services, and associated costs. The role includes scheduling appointments, communicating repair updates, recommending appropriate services, and supporting a positive customer experience. The position is full-time and non-exempt, based at Modesto Toyota in Modesto, California. Travel to other locations may be required, and schedules may vary based on business needs. Weekend and holiday availability may be required. Expected annual earnings are $50,000–$150,000, including commission; actual earnings vary based on individual performance.
Requirements
- Previous experience in a customer-oriented environment.
- Ability to work efficiently in a fast-paced, dynamic environment.
- Valid driver's license with an acceptable driving record.
- Basic knowledge of vehicles and automotive maintenance.
- Willingness to learn and expand automotive knowledge.
- Ability to lift, bend, and stand as required by the position.
- Comfort operating and moving customer vehicles as needed.
Responsibilities
- Greet customers and assist with vehicle service and maintenance needs.
- Consult with Service Technicians regarding recommended repairs and maintenance services.
- Explain vehicle repairs, service recommendations, and estimated costs to customers.
- Schedule service appointments and coordinate vehicle drop-off and pick-up.
- Recommend additional maintenance services based on vehicle needs and manufacturer guidelines.
- Communicate repair progress, service updates, and estimated completion times to customers.
- Maintain positive customer relationships to encourage satisfaction and repeat business.
- Prepare and review repair orders, explain service charges, and process customer payments.
- Coordinate with Service Technicians and the Parts Department to ensure necessary parts are available.
- Follow dealership policies, safety procedures, and California Bureau of Automotive Repair guidelines.
Benefits
- 401(k) Retirement Plan
- Paid Time Off (PTO) / Vacation
- Medical Benefits
- Opportunities for Career Growth
- Supportive and Team-Oriented Work Environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
