Service Advisor

Fowler Automotive•Longmont, CO

22d•$60,000 - $80,000•Onsite

About The Position

Fowler Honda of Longmont is seeking an experienced automotive Service Advisor who can provide excellent customer service and help customers feel welcome and confident that their needs are being met. The role involves greeting customers, scheduling appointments, and serving as a liaison between customers and service technicians. The Service Advisor explains repair needs and costs, keeps customers informed about repair progress, and ensures completed work meets quality standards. Compensation is listed as $60,000–$80,000 per year, base plus commission; the description also states that compensation can be $60,000 annually plus additional earnings. The position requires a valid driver’s license and an MVR acceptable to the company’s insurance carrier, as well as at least six months of automotive experience. It includes regular customer interaction and the physical activities described in the posting. Fowler describes its standard as being friendly, helpful, honest, and fair, and states that it seeks to earn customer respect, trust, and loyalty through its employees. The company also describes its commitment to equal employment opportunity.

Requirements

Valid driver’s license.
Motor vehicle record acceptable to the company’s insurance carrier.
At least six months of automotive experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees and present information in one-on-one and small-group situations.

Responsibilities

Greet service department customers promptly and courteously.
Listen to each customer and clearly communicate repair needs to technicians.
Recommend additional services using low-pressure, high-integrity methods.
Provide accurate estimates of repair and maintenance costs.
Follow dealership policies for customer vehicle care and operation.
Follow up on repairs and keep customers informed about progress.
Inspect repair quality and ensure all work is complete.
Notify customers when vehicles are ready for pickup.
Review and explain repairs and associated costs, and perform an active delivery.
Handle minor customer concerns and complaints.
Keep the Service Manager informed of problems and potential problems.
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Benefits

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) employer matching plan
Paid time off
Paid volunteer time off
Paid holidays
Parental leave
Employee assistance program
Job-specific education, including student sponsorships, internships, manufacturer and dealership training, and Graduate and Tool Incentive programs