Service Advisor

Lindsay Volvo Cars of Alexandria•Alexandria, VA

21d

About The Position

Lindsay Volvo of Alexandria is seeking an experienced Automotive Service Advisor to join its service team. The role delivers a professional, personalized customer experience consistent with Volvo’s focus on safety, technology, and customer service. The Service Advisor listens to customer concerns, documents vehicle needs, recommends work, prepares repair orders, and communicates with customers throughout the repair process. The advisor also coordinates with technicians and the parts department, reviews completed repairs with customers, and builds lasting customer relationships in a fast-paced, process-driven environment.

Requirements

Previous automotive service advisor experience.
Valid driver license and a good driving record.
Excellent customer service skills.
Professional appearance and positive attitude.
Ability to explain automotive services clearly to customers.
Ability to work well in a process-driven environment.
Outstanding verbal and written communication skills.

Responsibilities

Welcome customers and provide a professional, personalized service experience.
Listen to customer concerns and accurately document vehicle needs.
Recommend maintenance and repairs based on manufacturer guidelines, vehicle condition, and customer needs.
Prepare accurate repair orders and clearly explain recommended work.
Communicate consistently with customers throughout the repair process.
Coordinate with technicians and the parts department to help repairs proceed efficiently.
Review completed work with customers and explain services performed.
Build long-term customer relationships and encourage loyalty.
Maintain professionalism and attention to detail in a fast-paced environment.
Deliver an experience consistent with the Volvo brand.