Service Advisor

Lithia & Driveway • Orchard Park, NY

44d • $50,000 - $90,000 • Onsite

About The Position

Ray Laks Honda is hiring a Service Advisor to support customers and maximize customer satisfaction and long-term relationships as part of a high-performing service team. The position works collaboratively with technicians and supportive leadership that values service excellence, teamwork, and professional growth. The Service Advisor reports to the Service Manager and works on-site in Orchard Park, New York. Open availability is required, including Saturdays.

Requirements

• Previous Service Advisor experience.
• At least 1 year of experience with vehicle systems and maintenance.
• Team-oriented mindset.
• Ability to communicate with customers and co-workers.
• Valid driver's license and clean driving record.
• High school diploma or equivalent.
• Must be at least 18 years old.

Nice To Haves

• Automotive technician background.

Responsibilities

• Promote communication between customers and technicians.
• Identify vehicle concerns and recommend appropriate services.
• Prepare accurate estimates for parts, labor, and repairs.
• Write and manage repair orders from start to finish.
• Communicate additional service needs based on inspections.
• Verify and process warranty and service contract coverage.
• Keep customers informed about timelines, costs, and service updates.

Benefits

• Medical, dental, and vision coverage.
• Paid time off and holidays.
• 401(k) with company participation.
• Employee Stock Purchase Plan.
• Paid life insurance and disability coverage.
• Ongoing training through Lithia Learning Center.
• Vehicle purchase discounts and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED