Service Advisor

W.W. Wallwork, Inc. • Fargo, ND

77d • $65,000 - $100,000 • Onsite

About The Position

The Service Advisor serves as the primary point of contact for our customers, ensuring an exceptional, personalized, and seamless service experience. This role requires a strong background in customer service standards, a proactive approach to client needs, and the ability to build long-term, trust-based relationships. The ideal candidate is detail-oriented and thrives in a fast-paced, customer-focused environment!

Requirements

• High School Diploma or G.E.D.
• One to two years’ service advisor experience.
• Two plus years in a customer-facing role (e.g., hospitality, retail, automotive, concierge).
• Valid driver’s license and acceptable driving record.
• Ability to work with limited supervision.
• Must be able to manage in a fast-paced work environment.
• Must have great customer service, interpersonal, and communication skills.
• Deep understanding of customer service etiquette and standards.
• Strong attention to detail and problem-solving skills.
• Tech-savvy with proficiency in DMS systems and scheduling tools.

Responsibilities

• Greet clients with a warm, professional demeanor
• Understand and anticipate client preferences, needs, and expectations.
• Provide personalized service, including coordinating bespoke experiences or product customization.
• Serve as the liaison between the client and internal departments (e.g., service, sales, logistics).
• Interface with customers and technicians to identify and sell vehicle repairs and maintenance.
• Determine need for repairs and maintenance by vehicle inspection and questioning customer, and by researching service history and computer information.
• Schedule appointments, manage timelines, and ensure accurate follow-through on all client service requests.
• Handle concerns or complaints with discretion, urgency, and professionalism.
• Ensure all client issues are resolved promptly and documented appropriately.
• Conduct follow-up to ensure client satisfaction and retention.
• Recommend premium services, upgrades, or exclusive offerings that align with client interests.
• Assist in generating revenue through effective communication and upselling strategies.
• Maintain accurate client records and preferences in DMS systems.
• Track client history, feedback, and loyalty activities.
• Adhere to work schedule and maintain regular attendance.

Benefits

• Health, Dental & Vision Insurance
• Health Savings Account
• Employer-Paid Life Insurance & Long-Term Disability
• 401(k) & Profit Sharing Plan
• Voluntary Benefits
• Flexible Spending Accounts
• Paid Time Off (PTO) Plan
• Employee Assistance Program
• Employee Discounts and Special Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED