Service Advisor
About The Position
The Service Advisor schedules service work in the service department and sells customers additional needed services. The role involves assisting customers throughout the repair process, explaining recommendations and estimates, coordinating approvals, and confirming that completed work meets expectations. The position also administers warranty repairs in accordance with manufacturer guidelines and complies with applicable state and federal automobile repair and consumer-protection laws. The employee is expected to follow company policies and other job-related instructions and duties.
Requirements
- Two years of previous experience as a service advisor.
- Customer-oriented, self-motivated team player.
- Professional appearance and work ethic.
- Outstanding verbal and written communication skills.
- High school diploma or GED.
- Valid driver's license.
- Ability to sit and stand for periods of time.
- Ability to lift up to 30 pounds occasionally.
- Compliance with company policies, including the Employee Handbook, Code of Conduct, Electronic Information Policy, and Confidentiality Agreement.
Responsibilities
- Meet and greet service customers promptly and courteously.
- Inspect vehicles and review service history to identify and verify customer service needs.
- Promote appropriate services, parts, and accessories by understanding the products and related service requirements.
- Provide accurate cost and completion-time estimates, explain recommendations, and obtain customer authorization.
- Monitor service progress and contact customers about changes to estimates, delivery times, or recommended services, obtaining approval as needed.
- Administer new and used vehicle warranty repairs according to manufacturer guidelines.
- Confirm service appointments by telephone the day before arrival and conduct post-repair follow-up.
- Inspect vehicles before delivery to verify that services and repairs were performed correctly, and communicate results to customers.
- Meet applicable state and federal automobile repair and consumer-protection requirements.
- Demonstrate company values in interactions with customers, coworkers, and vendors.
- Comply with company policies and follow other job-related instructions and duties.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
