Service Advisor

Holman • San Diego, CA

19d • $3,000 - $10,000

About The Position

Audi San Diego, part of Holman, is seeking a Service Advisor to prepare service estimates, sell routine maintenance and repair services, and follow up on unsold services and customer inquiries. The role involves coordinating appointments and repairs, keeping customers informed about completion timelines, supporting alternate transportation arrangements, and delivering a high level of customer service in accordance with dealership and manufacturer policies. The Service Advisor also presents inspection findings and maintenance recommendations, prepares accurate repair orders and cost estimates, and provides information about OEM part options.

Requirements

• High school diploma or general education degree (GED).
• Intermediate skills in CDK or Reynolds and Reynolds software.
• At least 1 year of experience working as a Service Advisor or Express Service Advisor.

Responsibilities

• Prepare service estimates and provide cost analyses for automotive repairs and routine maintenance.
• Sell routine maintenance, repair services, related parts, and needed maintenance services.
• Follow up regarding unsold services and customer inquiries.
• Perform opening and closing responsibilities.
• Schedule appointments, answer phones, and collect payment for services performed.
• Predict repair completion times and maintain communication with customers throughout the repair process.
• Coordinate alternate transportation, including rental car reservations and shuttle arrangements.
• Identify customer requests and conduct a complete vehicle walk-around.
• Present multi-point inspection results and recommend needed maintenance services and related parts.
• Conduct a detailed active delivery of each vehicle.
• Make appropriate prospecting and follow-up contacts with vehicle owners.
• Provide outstanding customer service in accordance with dealership policies.
• Write complete and accurate repair orders in accordance with dealership and manufacturer policies.
• Provide in-depth information about original equipment manufacturer (OEM) part options.
• Perform other duties and special projects as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and disability insurance
• Flexible spending and health savings accounts
• Employee Assistance Program
• 401(k) plan with company match
• Paid time off
• Paid holidays
• Bereavement and jury duty leave
• Paid pregnancy and parental leave
• Paid military leave
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED