Service Advisor

Lithia & Driveway • Costa Mesa, CA

48d • $64,500 - $161,800

About The Position

The Service Advisor serves as the main customer contact throughout the vehicle service process. The role involves listening to customer concerns, documenting vehicle issues, recommending appropriate maintenance and repair services, preparing estimates and repair orders, and explaining the work to customers. The Service Advisor communicates with technicians to support timely, accurate repairs and delivers customer experiences that build trust and loyalty. The position reports to the service manager and collaborates on weekly and monthly goals.

The role has a commission-based, performance-driven compensation plan with estimated annual earnings of $64,500–$161,800. Schedule is to be determined, with open availability to work any day or shift. Department hours are Monday through Friday, 7 a.m.–6 p.m., and Saturday, 7 a.m.–4 p.m.

Requirements

• At least 2 years of Service Advisor experience.
• At least 1 year of experience in a customer service role.
• Experience with Chrysler, Dodge, Jeep, and Ram brands.
• Previous experience working at an automotive dealership.
• Strong written and verbal communication skills.
• Excellent time-management skills.
• Working knowledge of computers.
• Self-motivation and the ability to set and achieve targeted goals.
• Acceptable driving record and a valid driver's license in the state of residence.
• High school graduate or equivalent.
• At least 18 years of age.

Responsibilities

• Greet customers and act as the main contact throughout the service process.
• Listen to customer concerns and document vehicle issues.
• Recommend maintenance and repair services based on vehicle needs.
• Prepare estimates, write repair orders, and explain the work.
• Communicate with technicians to ensure timely and accurate repairs.
• Deliver an exceptional customer experience that builds trust and loyalty.
• Collaborate with the service manager on weekly and monthly goals.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.
• Commission-based compensation and performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED