Service Advisor

Lithia & Driveway•Round Rock, TX

62d•Onsite

About The Position

KIA of Round Rock is seeking a Service Advisor to serve as the liaison between customers and technicians. The role involves making sure technicians understand customers’ needs and customers understand recommended and required service or repairs. The Service Advisor prepares repair orders, obtains approval signatures, enters information into the service database, communicates additional service needs and keeps customers updated on specials, completion times and expenses. The role also administers manufacturer warranties for qualifying repairs. This is a full-time, on-site position in Round Rock, Texas, with Saturday availability. Pay is salary-based and may vary, with a base and incentives. The dealership offers training and a steady flow of business to support career and income growth.

Requirements

Previous Service Advisor or Service Writer experience.
Polished and professional demeanor.
Ability to communicate technical terms to a non-technical audience.
Ability to create a memorable customer experience.
Ability to work well in a team environment.
Valid driver's license with an acceptable driving record.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Act as the communicator and liaison between customers and technicians, ensuring customer needs are understood and service recommendations are clearly explained.
Prepare repair orders, obtain approval signatures and enter repair orders into the service database system.
Inform customers of additional repair and service needs identified through vehicle inspection.
Administer manufacturer warranties for qualifying vehicle repairs.
Keep customers informed about service specials, completion times and service expenses.