Service Advisor

Mike Carpino Ford, Inc•Parsons, KS

43d•Onsite

About The Position

Mike Carpino Ford Parsons are looking for a friendly, organized, and proactive Service Advisor to join our team! Service Advisors are the primary point of contact between our customers and service department, helping ensure every customer receives clear communication, quality service, and a positive experience from start to finish.

Requirements

Dependable, organized, and able to multitask
A desire for a long-term career with a growing organization
Personal and professional attitude
Willing to learn DMS, processes, and automotive terminology
Ability to lift 50 pounds and work on your feet for extended periods of time
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Nice To Haves

Previous experience at a dealership is a plus, but not required

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Create and manage repair orders