Service Advisor -Courtesy Toyota of Brandon

Asbury Automotive Group • Brandon, FL

3d

About The Position

The Service Advisor is the face of the dealership for service customers. The role presents and sells needed products and services professionally, following the manufacturer’s published maintenance schedule and requirements. The Service Advisor builds customer rapport to promote satisfaction and retention, advises customers on vehicle care, and coordinates repair estimates and completion timelines with customers and technicians. The position also supports service appointments, customer follow-up, warranty compliance, and dealership customer-satisfaction goals.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must be able to pass pre-employment background and drug screening.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Must have strong customer service, phone, and computer skills.

Nice To Haves

• Previous automotive Service Advisor experience is heavily preferred.

Responsibilities

• Greet customers promptly and courteously and obtain pertinent vehicle information.
• Promote services and build rapport with customers.
• Advise customers on vehicle care and the value of maintenance according to manufacturer specifications.
• Generate and provide customers with complete, accurate repair estimates.
• Establish and communicate repair completion times to customers and technicians.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed customer post-follow-up procedures to encourage return visits, increase sales, and improve Customer Satisfaction Index (CSI).
• Follow manufacturer warranty guidelines and procedures.
• Conduct business honestly and maintain the manufacturer CSI at or above Asbury’s specified district, regional, and national goals.
• Comply with federal, state, and local laws and company policies for safeguarding customer, company, and manufacturer information, as well as customer vehicles and property.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and frontline team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings and flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Community service initiatives, including paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed