Service Advisor (Toyota of Bellingham)

Go Auto • Bellingham, WA

3h

About The Position

Toyota of Bellingham is seeking an enthusiastic, knowledgeable Automotive Service Advisor to provide exceptional customer service in a positive, fast-paced environment. The advisor welcomes customers, listens to their vehicle concerns, asks questions to understand problems, and explains automotive information in clear, accessible language. Working closely with technicians, the advisor prepares accurate estimates, recommends services, updates customers on repair progress, and resolves unexpected issues. The role also involves handling phone calls and walk-in inquiries, building lasting customer relationships, staying current on automotive trends and technologies, and contributing to a trustworthy, collaborative team.

The company describes a promote-from-within culture and offers training and access to Go Auto U courses. Listed perks include a 401(k), commission-based monthly income, paid vacation increasing with tenure, healthcare, dental coverage, and a health spending account. The posting also highlights a positive team environment and opportunities for career growth.

Requirements

• Genuine interest in cars and enthusiasm for helping customers.
• Exceptional communication skills.
• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Strong organizational skills.
• Computer proficiency for preparing estimates and entering service orders.
• Valid driver's license.

Nice To Haves

• Previous experience as an Automotive Service Advisor or extensive knowledge of automotive service and repairs.

Responsibilities

• Welcome customers and understand their automotive needs.
• Listen to customer concerns and investigate vehicle problems by asking appropriate questions.
• Explain automotive information in clear, understandable language.
• Collaborate with technicians to prepare accurate estimates and recommend services.
• Keep customers informed about vehicle progress and resolve unexpected issues.
• Manage phone calls, walk-in inquiries, and other tasks simultaneously.
• Build lasting customer relationships.
• Stay current with automotive trends and technologies.
• Contribute to a trustworthy, supportive, and collaborative team environment.

Benefits

• 401(k).
• Commission-based income stated as $4,000–$8,000+ per month.
• Training and access to the Go Auto U course library.
• Paid vacation: one week after one year, two weeks after two years, and three weeks after five years.
• Healthcare coverage.
• Dental coverage.
• Health spending account.
• Opportunities for career growth through a promote-from-within culture.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed