Automotive Service Advisor - Toyota of Paris

Sonic Automotive•Paris, TX

3d•$60,000 - $70,000

About The Position

The Service Advisor schedules service work in the service department and sells customers additional needed services. The role involves coordinating appointments, estimates, repair updates, customer authorizations, and vehicle care recommendations while maintaining customer satisfaction and dealership service standards. The advisor must follow applicable regulations and company safety policies.

Requirements

Authorization to work in the USA.
Valid driver's license and clean driving record.
Ability to demonstrate the ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and validation of a driver's license.

Nice To Haves

Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
ASE certification.
Sales experience in a retail or dealership environment.
Excellent oral and written communication skills.

Responsibilities

Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers in a timely and friendly manner.
Provide complete and accurate written estimates for labor and parts and establish promised completion times.
Monitor repair progress and contact customers about changes to estimates or promised times; explain cost and time requirements and obtain authorization before additional repairs.
Test-drive vehicles or refer them to a test technician as necessary.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and the value of maintenance according to manufacturer specifications, using maintenance menus.
Maintain the dealership-prescribed standard for hours per customer repair order written.
Follow federal, state, and local regulations, including those concerning hazardous waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and immediately report accidents to a manager or supervisor.