Automotive Service Advisor - Toyota of Paris

Sonic Automotive•Paris, TX

About The Position

The Service Advisor schedules service work in the service department and sells customers additional services they need. The role involves welcoming customers, gathering customer and vehicle information, preparing written estimates, setting promised completion times, monitoring repair progress, and communicating any changes in cost or timing to customers. The Service Advisor also advises customers about vehicle care and manufacturer-recommended maintenance, supports customer satisfaction, and follows applicable regulations and company safety procedures.

Requirements

Must be authorized to work in the USA.
Valid driver's license and clean driving record.
Must be able to pass pre-employment testing, including background checks, MVR, drug test, and credit report.
Ability to read and comprehend instructions and information (preferred).
Excellent oral and written communication skills (preferred).

Nice To Haves

Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
ASE certification.
Sales experience in a retail or dealership environment.

Responsibilities

Schedule service appointments and obtain customer and vehicle information before arrival when possible.
Greet customers in a timely and friendly manner.
Provide complete, accurate written estimates for labor and parts and establish promised completion times.
Monitor repair progress throughout the day.
Contact customers about changes to estimates or promised times, explain cost and timing, and obtain authorization before additional repairs.
Test-drive vehicles or refer them to a test technician as needed.
Maintain a Customer Satisfaction Index rating at least comparable to the manufacturer, zone, or branch average.
Advise customers on vehicle care and the value of manufacturer-recommended maintenance using maintenance menus.
Maintain the dealership-prescribed standard for hours per customer repair order written.
Follow applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA right-to-know requirements.
Follow company safety policies and procedures and promptly report accidents to a manager or supervisor.