SERVICE ADVISOR

Hanania Automotive Group • Jacksonville, FL

21d • Onsite

About The Position

Hanania Automotive Group is seeking an Automotive Service Advisor for Orange Park Mitsubishi in Jacksonville, Florida. The Service Advisor is a customer-facing role focused on building customer loyalty and providing a high-quality service experience. The position involves assisting multiple customers, managing competing priorities, and keeping follow-ups on track while supporting vehicle safety and reliability.

The advisor assesses vehicle needs, prepares repair orders with cost and time estimates, coordinates work with technicians and parts associates, and keeps customers informed about vehicle status. The role also supports service maintenance and warranty needs, works toward sales goals, and processes cash and check receipts according to company policy.

The employer describes a fast-paced, collaborative work atmosphere and offers performance-based incentives, benefits, training and development opportunities, equipment and facilities, and employee discounts. Hanania Automotive Group is an equal opportunity employer.

Requirements

• Proven ability to provide exceptional customer service and maintain high satisfaction levels.
• Ability to set and achieve sales and performance goals.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Strong interpersonal skills and effective communication abilities.
• Excellent organization and follow-up skills.
• Experience working with technology.
• Valid driver's license.
• Must pass a background check and hair follicle drug screen.

Responsibilities

• Greet and assist customers in a friendly manner.
• Set and confirm appointments to streamline customers’ service experience.
• Determine vehicle needs using customer information and vehicle walk-arounds.
• Use consultative selling to plan for ongoing vehicle maintenance.
• Create transparent repair orders with detailed cost and time estimates.
• Communicate with technicians and parts associates to support timely job completion.
• Follow up with customers about vehicle status.
• Achieve targeted sales goals and develop product knowledge to support service maintenance and warranty needs.
• Accurately process cash and check receipts according to company policy.

Benefits

• Performance-based incentives.
• Health, dental, voluntary benefits, and retirement plans.
• Continuous training and development opportunities.
• Employee discounts on vehicle purchases, parts, and services.
• Equipment and facilities intended to support productivity and efficiency.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed