SERVICE ADVISOR

Northside Ford - Brasada Ford•San Antonio, TX

22d•$42,000 - $80,000

About The Position

The Service Advisor sells and schedules needed service work in the service department. The role coordinates customer appointments and repair orders, communicates estimates and repair progress, obtains authorizations, and explains completed work and charges. The position has no supervisory responsibilities. The work environment is usually loud, with frequent exposure to moving mechanical parts and occasional exposure to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, electrical shock risk, and vibration.

Requirements

High school diploma or equivalent.
3–6 months of related experience and/or training.
Valid driver’s license.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively with customers or employees; and present information and respond to questions from managers, customers, and the general public.
Ability to perform arithmetic using whole numbers, fractions, and decimals, compute rates, ratios, and percentages, and calculate amounts such as discounts, interest, commissions, proportions, area, circumference, and volume.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical or diagram form, and work with abstract and concrete variables.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
Regularly stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk and hear; occasionally lift and/or move up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Schedule service appointments and obtain customer and vehicle data before arrival when possible.
Greet customers promptly and courteously and obtain vehicle information.
Record customers’ vehicle problems accurately and clearly on repair orders.
Test-drive vehicles with customers as needed to confirm problems, or refer them to a test technician.
Review service history, inspect vehicles, and recommend additional needed service.
Advise customers on vehicle care and the value of maintenance according to manufacturers’ specifications.
Provide complete and accurate written cost estimates for labor and parts.
Establish promised completion times and consult the dispatcher when necessary.
Obtain customers’ signatures on repair orders and provide them with copies.
Establish customers’ payment methods and obtain credit approval when necessary.
Notify the dispatcher of incoming work.
Monitor repair progress throughout the day and contact customers about changes to estimates or promised times; explain cost and time requirements and obtain authorization before additional repairs.
Review repair orders to ensure work is completed and additional work and authorization are documented; close repair orders as appropriate.
Explain completed work and all charges to customers.
Complete certification testing as required.
Maintain high customer satisfaction standards.
Handle telephone inquiries about appointments and work in progress.
Maintain a professional appearance and keep the work area clean.