Service Advisor

Hilltop Camper & RV•Oronoco, MN

13d

About The Position

As a Service Advisor for Hilltop Camper & RV, you will work with customers to understand and document their camper or RV service and repair needs. You will schedule service appointments, dispatch work to service technicians, ensure repairs are completed before customer pickup, and follow up with customers to confirm their needs have been resolved. The role is suited to someone who prioritizes customer satisfaction, communicates professionally, adapts to interruptions and changing priorities, asks investigative questions, and uses technology efficiently. Hilltop Camper & RV is a third-generation, family-owned camper and RV dealership with stores in Fridley, Oronoco, Brainerd, and Alexandria, Minnesota. The company employs approximately 130 people and sells, services, and outfits campers and RVs. It provides customers with consultative sales, financing options, parts and accessories, and service.

Requirements

Prior work experience as a Service Advisor or Service Writer.
Prioritize customer satisfaction.
Work effectively amid interruptions and regularly changing priorities.
Use technology efficiently.

Responsibilities

Interact professionally with customers to document their service and repair needs.
Schedule service appointments.
Dispatch work to service technicians.
Ensure service and repairs are completed before customer pickup.
Follow up with customers to confirm their service needs have been resolved.
Ask investigative questions to understand the scope of customer needs and communicate and document those needs for the assigned technician.
Communicate clearly, promptly, and professionally with customers and coworkers.