Service Advisor

Lithia & Driveway • Union, NJ

22d • $80,000 - $120,000

About The Position

Planet Honda is hiring a Service Advisor to serve as the liaison between customers and technicians, coordinate repair work, and deliver a premium customer experience. The role is performance-driven, with estimated annual earnings of $80,000 to $120,000+ through commission based on individual sales and gross profit, plus bonuses tied to manufacturer approvability, customer-pay labor per repair order, and flat-rate hours. Actual compensation may vary based on skills, experience, job-related knowledge, and physical location, with final compensation established during the interview process.

The position is part of Lithia & Driveway, a nationwide dealership group. The company describes a high-performance, results-driven environment with career-growth opportunities across more than 30 brands and 25 states. Applicants must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• At least 2–3 years of previous Service Advisor experience.
• Well-versed in using CDK.
• Consistently high CSI and customer retention scores.
• Courteous and professional communication skills.
• Process-driven, detail-oriented, accountable, and able to work with a sense of urgency.
• Solid automotive service knowledge.
• Valid driver's license in the state of residence and an acceptable driving record.
• High school graduate or equivalent.
• At least 18 years old.

Nice To Haves

• Honda experience preferred.
• Technician background is a plus.

Responsibilities

• Serve as the communicator and liaison between customers and technicians.
• Develop estimates by costing materials, supplies, and labor, and calculate customer payments, including deductibles.
• Write accurate, profitable, and complete repair orders based on customer needs and technician recommendations.
• Deliver a premium customer experience.
• Present inspection results confidently to close work, build value, and maximize customer-pay work.
• Drive strong customer-pay labor per repair order and gross performance.
• Control timelines, approvals, and customer expectations.
• Maintain strong customer satisfaction, retention, and revenue metrics.
• Execute warranty and service processes.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and paid time off.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.
• Competitive pay and performance-based incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED