Service Advisor

Rochester/Henrietta•Henrietta, NY

12d

About The Position

Regional International seeks a Service Advisor to manage the receipt and flow of incoming work, communicate with customers, and coordinate with internal departments. The role supports customers throughout the repair process, from documenting vehicle concerns and payment requirements to providing repair updates and explaining completed work and charges. The company emphasizes integrity, an enthusiastic attitude, a well-trained workforce, and a safe, modern facility.

Requirements

At least 5 years of technical and/or supervisory experience in the medium/heavy-duty truck industry.
Strong product and technical knowledge.
Team-oriented, with a strong commitment to customer service.
Self-motivated, with good written and verbal communication skills.
Professional demeanor.
Ability to work other shifts to cover sick days or vacation relief.
Good organizational skills.
Working knowledge of International and supplier/vendor warranty policies.
Valid Class A Commercial Driver's License.
Knowledge of service and maintenance requirements, such as oil-change intervals, axle-lube changes, and required adjustments.

Nice To Haves

Familiarity with Microsoft programs and applications.

Responsibilities

Greet customers promptly and courteously, and collect the vehicle and customer information needed for repairs, customer contact, and invoicing.
Accurately document vehicle issues, customer concerns, and maintenance requirements.
Obtain the customer's signature on the repair order and provide the customer with a copy.
Understand, communicate, and evaluate vendor and International warranty guidelines, approval processes, and policies during write-up and repair.
Establish the customer's payment method and identify purchase order and estimate requirements during write-up, as needed.
Track repair progress and contact customers with status updates or revised promised times when needed.
Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and properly stored.
Explain completed work and charges to customers.
Stay current on warranty policies and product changes.
Use ISIS during customer write-up.