Service Advisor
About The Position
Lithia Ford Lincoln of Boise is hiring an experienced Service Advisor to support customers through the vehicle service and repair process. The role includes greeting customers, documenting concerns in repair orders, explaining recommended services, providing repair updates, and coordinating with technicians to help ensure timely, quality work. The advisor is expected to deliver an exceptional customer experience that supports customer retention and CSI scores. Compensation is commission-based, with estimated annual earnings of $70,000–$100,000. The dealership asks for open availability to support operations and customer demand, including evenings, weekends, and holidays. Department hours are Monday through Friday, 7:00 a.m.–6:00 p.m., and Saturday, 7:00 a.m.–5:00 p.m. The employer describes a collaborative team environment, support for personal growth through ongoing training, and a commitment to employees’ quality of life. High school graduation or equivalent and age 18 or older are required. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements
- At least 5 years of experience in a Service Writing Advisor role.
- Previous experience using CDK.
- Time-management skills, including managing one’s own time and the time of others.
- Ability to type efficiently to enter repair orders.
- Basic computer and cost-calculation skills.
- Acceptable driving record and a valid driver’s license in the state of residence.
- High school graduate or equivalent.
- Must be 18 years or older.
Nice To Haves
- Veterans are encouraged to apply.
Responsibilities
- Greet customers promptly and professionally and build trust from the first interaction.
- Document customer concerns and translate them into repair orders.
- Clearly and confidently communicate recommended services and maintenance.
- Provide regular updates on repair status and timelines.
- Coordinate with technicians to support timely, quality work completion.
- Deliver an exceptional customer experience that drives retention and CSI scores.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
- Ongoing training programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
