Dealership Service Advisor - Key CDJR of White River

Key Auto Group•Hartford, VT

About The Position

Key Auto is hiring a Service Advisor for Key CDJR of White River. The role offers commission-based compensation with unlimited earning potential and a career path for professional growth and advancement in the automotive industry. Key Auto promotes from within, and some current managers began in entry-level roles. The Service Advisor oversees service orders and drive-lane flow, supports customers throughout their service experience, and coordinates technicians, schedules, and service department work. The role also involves answering questions about vehicle issues, warranties, services, and repairs; assisting with diagnosis and ordering parts and tools; overseeing warranty claims and department training; and collaborating with upper management on hiring and discipline decisions.

Requirements

Excellent organizational skills.
Demonstrated ability to manage others.
Time management skills.
Strong communication skills with customers.
Professional, well-groomed personal appearance.
Consistent record of service and sales success.
Strong record of positive customer satisfaction results.
Team-oriented and self-motivated.
Able to work with little supervision.
Clean driving record and valid driver’s license.

Responsibilities

Oversee service orders and the flow of the drive lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and carry out assignments that create a positive impression of the dealership.
Provide concierge support for owner inquiries by phone or in person, ensuring customers are handled appropriately.
Ensure technicians’ available time is consistently sold to service customers.
Distribute work efficiently among technicians.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems and order parts and tools as necessary.
Oversee warranty claims, training, and supervision in the service department.
Set schedules and assign tasks to service department employees.
Reinforce company policies and adhere to company standards.
Encourage compliance with applicable laws and regulations.
Maintain a good working relationship with the factory and foster positive employee relations.
Collaborate with upper management on service department hiring and discipline decisions.