Service Advisor

Penske Automotive Group • San Diego, CA

12d • $75,000 - $150,000 • Onsite

About The Position

Mercedes-Benz of San Diego, a Penske Automotive Group dealership, is seeking an Automotive Service Advisor to deliver excellent customer experiences. The Service Advisor serves as the liaison between customers and the service department by scheduling appointments, reviewing service history, explaining vehicle maintenance and repair needs, and providing accurate cost estimates. The role emphasizes helping customers understand and approve maintenance requirements, repair orders, and estimates while providing professional, clear, accurate, and courteous service. The position offers minimum wage plus commissions, with expected annual pay of $75,000–$150,000. The employee primarily works in an automotive shop environment and may be exposed to varying weather conditions, noise, and workplace hazards. The role requires prolonged standing and regular physical activity, including pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking. Evening, weekend, and holiday work may be required.

Requirements

• High school diploma or equivalent, or an equivalent combination of education and experience.
• Valid driver's license.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills, including the ability to listen to customers and determine how to assist them.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Knowledge of automotive systems, tools, and repair processes.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to communicate technical terms to a non-technical audience.
• Outstanding attention to detail and commitment to quality.
• Effective time management and prioritization skills.
• Ability to take direction from multiple employees and work well in a team environment.
• Ability to follow processes to ensure quality and safety.
• Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the manufacturer.
• Ability to meet the role's physical demands, including prolonged standing and regular pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion.
• Ability to work evenings, weekends, and holidays as required.

Nice To Haves

• Experience writing service at a Mercedes-Benz is highly preferred.
• Prior experience in a service department.

Responsibilities

• Schedule customer service appointments and review vehicle service history.
• Relay information about vehicle maintenance and repairs to customers.
• Provide accurate cost estimates and help customers understand and approve maintenance requirements, repair orders, and estimates.
• Deliver a professional, clear, accurate, and courteous customer experience throughout the service process.
• Use automotive knowledge and technical reference materials to assist customers and communicate technical information in understandable terms.
• Work collaboratively, take direction from multiple employees, and prioritize tasks effectively.
• Follow processes that support quality and safety.
• Work toward challenging monthly goals and contribute to dealership growth.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED