Service Advisor

Westbrook Toyota•Westbrook, CT

14d

About The Position

Westbrook Toyota is hiring Service Advisors to join its growing automotive repair and maintenance facility. The role is suited to a self-starter and strong leader who values relationships with customers and coworkers, is organized, and has solid computer skills. Automotive knowledge is a plus. The position offers a four-day work week, competitive pay, a 401(k) plan with company match, medical, vision, and dental insurance, growth and advancement opportunities, and a fast-paced work environment. Lorensen Auto Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally protected status.

Requirements

High school diploma or equivalent.
Accredited training in service advisor skills, customer satisfaction, and quality control.
Ability to concentrate and accomplish tasks despite interruptions.
Ability to perform a variety of tasks simultaneously.
Ability to develop relationships with customers.
Ability to self-manage workload.
Solid computer skills and strong organization skills.

Nice To Haves

Automotive knowledge.
Automotive service advisor experience.

Responsibilities

Meet with customers and determine their vehicle repair or service needs.
Build customer relationships to increase customer satisfaction.
Maintain company standards for ethical business practices, professional image, orderliness, customer service, and employee and community relations.
Monitor each vehicle's progress throughout the day and frequently update customers.
Increase profitability by maximizing sales and executing retail promotions.
Oversee technicians working on customers' vehicles, including time management and efficiency, parts ordering, and job completion times.
Oversee and participate in quality control.
Participate in developing and documenting Standard Operating Procedures as appropriate.