Service Advisor

Fury Motors • Oak Park Heights, MN

4d • $48,000 - $180,000 • Onsite

About The Position

The Service Advisor is the primary liaison between customers and the service department. This role ensures clear communication, accurate repair estimates, and a positive experience throughout the service process.

Requirements

• 1–2 years service advisor experience preferred.
• Strong customer service and communication skills.
• Ability to learn DMS and scheduling systems.
• Automotive knowledge preferred.

Responsibilities

• Greet customers and document vehicle concerns.
• Create repair orders and estimate repairs.
• Communicate technician findings and recommend services.
• Obtain approvals and maintain clear communication with customers.
• Handle phone calls, scheduling, and appointment management.
• Review MPI results with customers.
• Coordinate with Parts and Technicians on repair timelines.
• Close repair orders and review final invoices.
• Support warranty documentation as needed.
• Maintain CSI expectations and follow-up processes.
• Assist with customer transportation and rental arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed