SERVICE ADVISOR
About The Position
The Service Advisor is the primary customer contact in Wilson County Motors’ Service Department. The role focuses on meeting customers on the service lane, providing a satisfying service experience, and ensuring customer vehicles are repaired correctly the first time. The Service Advisor assists the Service Manager as needed, including managing the shop when the Service Manager is unavailable. The position involves receiving and documenting customer repair requests, explaining work orders, monitoring completed service against customer expectations, and communicating with customers in person and through phone, email, and text. The Service Advisor also handles warranty claims and department programs and metrics, supports sales and customer development, completes repair orders and checkout, and helps maintain department operations and a professional work area.
Responsibilities
- Provide customers with an excellent experience during every visit.
- Greet customers, listen to their service requests, and record information that will help technicians make the correct repairs.
- Review work orders with customers and explain the work to be performed in understandable terms.
- Ensure completed vehicle service meets customer expectations and aligns with the work order.
- Communicate with customers in person, by phone, email, and text message.
- Submit Hyundai warranty claims as required by the Service Manager.
- Oversee, review, and manage loaner vehicle utilization, Hyundai surveys/JD Powers, online reviews as necessary, warranty claims, key department metrics, and Hyundai programs with required department metrics.
- Develop prospects and interact with existing and new customers to increase sales of products and services.
- Complete repair orders and cash out guests.
- Complete assigned training.
- Maintain a professional appearance and a clean, organized work area.
- Assist with opening and closing the store and property gates.
- Partner with the Parts Manager as needed.
- Assist the Service Manager in any capacity, including managing the shop when the Service Manager is unavailable.
- Perform other related duties as necessary.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
