Service Advisor

Hendrick Automotive Group•Wilmington, DE

69d•Onsite

About The Position

The Service Advisor sells, identifies, and documents service, maintenance, and repair work for customers, and schedules the work to be performed. The role works with customers and technicians to identify required maintenance, advises customers on necessary and recommended services, offers additional services and repairs, estimates parts and labor costs, and explains itemized estimates to customers. The position has no direct supervisory responsibilities. The position is generally performed in the service area and involves frequent interaction with customers, service managers, technicians, and employees from other dealership departments. Responsibilities may include road-testing customer vehicles, inspecting vehicles, and moving around the Service Department to convey information. The role may involve exposure to loud noise, vibration, exhaust fumes, and other service-repair conditions. Scheduled shifts may include evenings, weekends, and holidays.

Requirements

High school diploma.
3–5 years of desired work experience.
Previous experience in automotive or customer service industries.
Working knowledge of the mechanical operations of vehicles.
Excellent interpersonal, customer service, and organizational skills.
Valid driver’s license.
Intermediate skills in Microsoft Office products.
Ability and knowledge to use the Dealership Management System and other web-based applications used for operations.
Ability to understand and follow instructions and communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos, and present information effectively in one-on-one and small-group settings.
Ability to add, subtract, multiply, and divide.
Ability to use common-sense understanding to carry out instructions and deal with standardized situations.
Regular and predictable attendance.

Responsibilities

Work with customers and technicians to identify required maintenance.
Advise customers on necessary and recommended services.
Offer additional services and repairs to customers.
Calculate replacement-parts and labor costs to restore vehicles to customer-specified condition.
Estimate mechanical, electrical, and other repair costs.
Enter itemized estimates on service orders and explain them to customers.
Schedule customer appointments.
Meet dealership standards for repair and order production.
Maintain CSI at or above Company standards.
Maintain an organized, clean, and safe work area.
Participate in required training.
Accurately record all hours worked in the company timekeeping system.
Follow Safeguards rules and regulations, Company policies and procedures, and applicable safety rules.
Demonstrate the Company’s Core Values.
Perform other duties as assigned.